Airbus highlights its top performing suppliers in its Annual Supplier Support Rating, which reflects the results of the 2006 Customer satisfaction survey of Suppliers In-service Support Performances.
This survey is designed by Airbus to identify Suppliers performance and their commitments to Customer satisfaction. Through direct Customer feedback each year areas for improvement are identified where Suppliers can then improve their support performance, ultimately helping Customers to achieve the best performance for their Airbus aircraft.
In-line with Customers feedback, the Rating survey was adapted to welcome for the first time Cabin suppliers and Engine manufacturers. As such 75 suppliers were assessed by 106 Customers, which represents 75% of the Airbus in-service fleet.
The major equipment suppliers to the Airbus family of aircraft are rated on three criteria: ability to provide reliable equipment & systems; ability to ensure effective support services; and ability to provide competitive direct maintenance costs.
The top performing suppliers of the “2006 Annual Supplier Support Rating” are recognised for their improvement and consistent support. Airbus Avionics, Vibrometer, Diehl Avionik Systeme, Technofan, AOA/LGG receive a “Gold Award” for their consistent delivery of “Exceptional Customer Support Performance” since 2002. Airbus Kid Systeme, Rockwell Collins Avionics, IN-Services (Intertechnique), Thales Avionics and Messier-Bugatti receive a “Silver Award” for being part of the Top Ten and achieving “Excellent Customer Support Performance”. Airbus is also pleased to present an award to Goodrich Aerostructures (CFM nacelle) as the most improved supplier for support in 2006.
With regard to the high response rate Airbus received from its customers and the success of the introduction of cabin suppliers and engine manufacturers, Charles Champion, Airbus Executive Vice President Customer Services said: “In-service support is becoming more and more important to our Customers, Airbus recognises this and is working together with suppliers to provide the level of Support and Services that our Customers need. This was a record year for the Rating with a record number of Customer and Suppliers embracing the Rating process. This clearly demonstrates that the Airbus Rating is setting the standards.”
