Expanded Relationship Provides Mutual Customers with Single Source for Global Maintenance Services
Cisco® and IBM today announced the expansion of their Global Services Alliance and that they will collaborate to provide product maintenance services for mutual enterprise customers in 46 new countries. This collaboration builds upon the success IBM and Cisco have seen within the United States, and means that IBM customers that purchase Cisco networking technology solutions will now get a globally consistent level of IT infrastructure support. This collaboration includes IBM’s extensive service delivery capabilities and Cisco’s technical expertise, in one integrated support offering.
“This is a significant evolution in our Global Services Alliance,” said Karl Meulema vice president, Cisco services marketing and channels. “Providing a collaborative maintenance service offering means our mutual customers will no longer need to choose between Cisco networking skills or IBM multi-vendor systems integrator capabilities. Instead customers get the collective expertise of both companies, combining the best of both worlds.”
“We have been working together on these service offerings in the United States for the past three years and are excited to offer a broader global customer experience by expanding our efforts into additional markets around the world,” said Robert Kritzer, vice president, IBM-Cisco Strategic Alliance, IBM Global Technology Services. “Our relationship with Cisco allows us to provide our customers with a single resource to seamlessly and rapidly integrate business processes, industry knowledge, information technologies and the intelligence of the network.”
„The IBM managed maintenance solution for Cisco products provides us with a single escalation point for maintenance services across multiple vendor products that comprise our global reservation system,” said Charlie Majane, director of technical services at Carey International, a leading global provider of limousine services and luxury ground transportation. “Our clients count on Carey’s reservations specialists and customer care representatives 24 hours a day, 365 days a year. IBM and Cisco’s collaborative service relationship has simplified our billing and service delivery processes spanning 65 countries.”
IBM will market and sell this services offering under the name, “IBM managed maintenance solution for Cisco products,” while collaboratively delivering the service with Cisco. IBM will provide the customer with consolidated call management for all networking devices and will retain full responsibility in resolving the customers issues. Technical Support will be provided via the IBM Technical Support Center by highly experienced network specialists, trained by Cisco, and who have access to IBM’s complete technical support resource base. Cisco will provide, through IBM, such benefits as access to Cisco’s Technical Assistance Center, software upgrades and downloads, access to Cisco.com, and the logistics network for spares. Specific details regarding the “IBM managed maintenance solution for Cisco products” offering can be found at: http://www-935.ibm.com/services/us/index.wss/offering/its/a1002560
Cisco Global Services Alliances:
The Cisco Global Services Alliance program has been in place for three years and is intended to increase customer success with Cisco networking technology. The program drives greater collaboration and alignment between Cisco and its Global Service Alliance partners in order to deliver a consistent level of IT infrastructure support across the network lifecycle.
Cisco, (NASDAQ: CSCO), is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at http://www.cisco.com. For ongoing news, please go to http://newsroom.cisco.com.
For more information on IBM (NYSE: IBM), please visit www.ibm.com.
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